MTS and MGTS user complaints flood in over service outages

Technical difficulties leave customers without essential services

Users of the Russian telecommunications companies MTS and MGTS have reported widespread service outages, leaving many without access to essential services such as mobile phone connectivity and internet access.

The outages began on Tuesday morning, with users taking to social media to complain about the lack of service. MTS, one of Russia's largest mobile operators, acknowledged the issue on its official Twitter account, stating that it was "working to resolve the problem as soon as possible."

MGTS, which provides landline and internet services in Moscow and the surrounding region, also acknowledged the outages, saying that it was "experiencing technical difficulties" and that "some services may be unavailable."

Impact on customers

The outages have had a significant impact on customers, with many reporting being unable to make or receive calls, send or receive text messages, or access the internet.

For some, the outages have caused significant inconvenience, with people unable to contact family and friends or access essential services such as online banking.

For businesses, the outages have led to lost productivity and revenue, with many employees unable to work remotely or access important data.

Cause of the outages

The cause of the outages is still under investigation, but MTS and MGTS have both said that they are working to resolve the issue as quickly as possible.

Some experts have speculated that the outages may have been caused by a cyberattack, but this has not been confirmed by either company.

Advice for customers

Customers who are experiencing service outages are advised to check the official websites of MTS and MGTS for updates on the situation.

In the meantime, customers may be able to access limited services by using other means, such as using a different mobile provider or connecting to a public Wi-Fi network.